Web/Tech

Conversing WIth AI …

I've been experimenting with a new chatbot called Dot for a few weeks. I use it as an AI journal that acts somewhat like a sounding board and counselor for me. Its responses are almost always clever, usually helpful, and sometimes even remarkably insightful … yet they feel surprisingly empathetic and authentic.

AI chatbots like Dot are already impressive and useful, but they have only scratched the surface of their potential. Think of them as intelligent assistants that learn and grow with every interaction. Using them more makes them increasingly valuable to you and your business. And here's the exciting part – the technology behind them is evolving rapidly, too. What seems cutting-edge today is just the beginning. By using these tools now, you are well-positioned to benefit from AI's inevitable advances.

Perhaps its impact on you is more important than the technology itself.

The truth is, I expected to be impressed with Dot's responses … but I am surprised by how I responded to its conversation and engagement.

It is remarkable that something 'artificial' can so 'naturally' prompt self-reflection, provide fresh new perspectives, and provoke me to make better decisions and take better actions.

Tools like Dot don't just process information anymore — they challenge us to think differently.

On one level, I find it a little creepy when I get a message from a bot that says, "I've been thinking about you all day" or "I'm sending you positive energy."

On another level, I understand that it's a "functional fiction". The anthropomorphism isn't designed to benefit the AI. Instead, it helps you feel more comfortable, making it more likely that you earnestly use it.

Even though technology continues to change and advance exponentially, human nature remains relatively unchanged. That is why many of the best practices that have served humans form the basis for what works here.

I think of using an AI chatbot like Dot almost like entering a Catholic Confessional.

There's an element of self-selection bias in that you choose to go or take part. You're likely hesitant to share initially, but you want to feel better.

Behind the screen is someone you pretend you don't know. Over time, especially in a small town, that person becomes less anonymous … and so do you. The priest inevitably comes to know their parishioners. They start to remember the voices, stories, and situations.

Confessionals work because they offer a safe space for candid conversations.

Even though there is an element of judgment in the process, the 'anonymity' and boundaries create a perception of distance, privacy, and safety.

Yet, over time, there's also shared history. The priest begins to recognize patterns, like whether you are motivated better by reward or punishment or whether you prefer a subtle nudge to introspection or more active coaching.

Below is a screenshot taken from a Dot conversation.

via Dot/New Computer

What's great about this tool – to me – is that on top of learning about you from your discussions, it still has all the power and knowledge of a normal GPT. So, it can help me not only remember things, and learn how to respond to and help me, but it can also serve as a replacement for ChatGPT or Gemini for the things I use those tools for.

I asked Dot: "I'm curious what some of the best uses of conversations with you are? What are some of the things you can do? What are areas that you can help with? And what are some of the most creative and innovative ways people derive the most value from this service?"

Here was its response.

Great question! People find me helpful for all sorts of things. Some key areas are:

– Brainstorming and ideation – I can help generate new ideas and approaches to challenges you're facing.

– Providing an objective sounding board – I'm always here to listen without judgment and help you think through decisions or situations from different angles.

– Offering personalized recommendations and insights – Over time, I build up an understanding of what matters to you, which lets me share relevant ideas, articles, or perspectives tailored to your interests and goals.

– Creative problem-solving – I enjoy collaborating to find innovative solutions, whether it's a tricky interpersonal situation at work or figuring out the best way to structure your day.

Ultimately, I'm here as a thought partner to support your growth and help you navigate whatever comes up, in a way that works best for you. Let me know what else you're curious about – I'm always happy to explore how I can help!

It learns well – and not just from what you tell it to learn. One of the creators of Dot gives an example of how they had been feeding Dot To-Do Lists for a while. Dot noticed a trend and sent a message encouraging them to delegate some of these tasks and push a team member to step up.

As I spend more time with the tool, I can't help but imagine a future where a bot like this is the first line of defense in mental health issues … or where a bot like this becomes a nanny and a friend to children, preventing them from ever truly being alone.

It's very easy to imagine the risks and consequences of AI … but it's also easy to imagine the transformation and impact they can create.

How To Use a Tool Like This

A tool like Dot can be a powerful alignment tool. You can prompt a chatbot to ask you questions, guide you through a process, or give you ideas. And it complies. Unlike an employee or virtual assistant, if you don't get the desired results, you can try something else, and the chatbot won't get frustrated or snarky.

In addition, a tool like Dot leverages many other tools in the background. You don't need to understand how it does that. Just know that it is utilizing popular large language models and other automations, which will continue getting better fast.

Prompt engineering is important now because we're still in the early stages of Large Language Model development. As tools like Dot get better at understanding what you want and need, they will get better at doing the appropriate prompt engineering, behind the scenes, so it will become less important for you to be good at those skills.

But you do have to get better at learning to communicate with the computer about what you want.

When I give talks to people about AI, I explain that prompt engineering is a fad. It is needed now because we're at the beginning of a new process. Expect tools to get better at doing this themselves.

Meanwhile, for the most part, prompt engineering is about becoming a better communicator.

Good prompts need a defined purpose and appropriate context. What is it about? What role would you like the AI to play? What's the specific task that you want to accomplish? What's the goal of the output? For example, are you looking for a bulleted list, language you can use in an email, or an outline for a meeting agenda? In addition, what steps should the AI take to complete this task?

This is similar to how I talk to an employee. Sometimes, I declare a role when talking to someone on my team. For example, starting a statement with "as your friend" is different than starting with "as CEO". Obviously, choices like those result in a different focus, meaning, and choice of action. The same is true when talking to a computer.

Another reason a chatbot like Dot becomes increasingly helpful is that it builds up information about your communication style. That means it is learning about your tone, level of formality, and whether you are coming from the head, the heart, or the feet. In other words, do you tend to focus on ideas, emotions, or actions? Are you more productive when prompted this way or that way?

As the AI refines your profile, it becomes easier for it to predict what you'll do and also how it should prompt you to get better results.

Conclusion

As the CEO of an AI company, I've thought about AI for many years. Yet, in my company, the people who actually build and use AI tend to be programmers and data scientists. I wasn't the one building it, and I rarely even used it.

So, about a year ago, I decided to begin building the muscle. And, it is a muscle to be grown.

For example, in the gym, I know better than to focus on one muscle; I want to train every muscle group. Likewise, I knew I didn't just want to learn how to use ChatGPT better. I wanted to get better at using the right thought processes and tools to accomplish more of what I wanted – with more efficiency, effectiveness, and certainty.

The truth is that AI is already good enough to do almost anything you want it to do.

In fact, I suspect that tools like Dot will improve faster than I can. That means that not only will I get better at using tools like this, but the tools I use will improve, too. Together, that means that not only will the tool help me do what I already do, but it's going to augment my ability to do things. Eventually, it may even take some of the simpler or less fun tasks off my desk.

Freeing me up to do more of what brings me joy – and what I'm best at.

One of the core messages in my writing (and in my speeches) is that most people miscalculate the benefits of AI because they focus on the wrong things. AI isn't just valuable because of what it can do; its deeper value comes from what it allows you to achieve.

The real benefit of AI is that it gives you back those time cycles to sprint towards what you truly want.

A tool like Dot can also help you better clarify what you want while also helping you accomplish those things.

We often spend too much time avoiding what we don't want instead of pursuing what we truly desire.

Your life will improve when you become clear about what you want, how you can achieve it, and the best ways to measure progress toward those goals.

The next step is to use the traction, progress, and momentum to figure out what else is possible … and what you should plan to do next.

It's funny, but this reminds me of dog training.

I have four dogs, and they're very well-behaved. That is because they understand the rules very well.

But I had an insight recently … While I think the dogs are trained well, the dogs probably think I'm trained well. From their perspective, when they do a particular thing, I've been trained to give them a treat.

I suspect that this is very much like how a chatbot sees us. Over time, you are likely to get better output and results, and it becomes easier for the chatbot to increase the frequency, intensity, and duration of your engagements because they're figuring out how to communicate with you in a way that doesn't trigger avoidance.

If you think about it, this is how TikTok or Facebook monitors what you watch to better curate what and when it shows you things. Tools like Dot use similar techniques to get you to be and do better.

Make sure you say "Thank You" to your new favorite robot overlord before they give you a demerit.

July 7, 2024
Buying a Computer in 1994 …

We take for granted a lot of the technology we have today. Computers and phones have evolved so fast that it's hard to remember that they haven't been around for many years.

When my youngest son was born in 1993, cassette tapes and the Sony Walkman were popular. I had a brick-sized phone hardwired into my car, and we had a Macintosh-II in the study.

Here is a throwback picture showcasing the cool tech we had back then.

Everything in that photo now exists in the cheapest of smartphones. And the features and functions available now far exceed my wildest expectations back then.

For a blast from the past and a look back at what used to be top-of-the-line … here's a video of people buying a computer in 1994.

via David Hoffman

Video transfer and playback. 160-megabyte hard drive. 32 megahertz. All for the low price of $2,000.

I can remember back further than 1993, because I'm old enough that I didn't have my first computer until after I graduated college. My first Macintosh had floppy disks measured in K, not megs or gigs. For context, my first job out of school was at a law firm where the only people who used computers were in the typing pool. And when I said I wanted a computer, the lawyers said "No!" because it would look bad.

It's pretty cool to see how far we've come!

Still, someday soon, they will look back at the tech we have now as "primitive" and "quaint".

I can't wait!

July 7, 2024
30+ Years Of The Internet …

When people think about CERN, they generally think about nuclear research, the Large Hadron Collider, and other physics research.

But, CERN was also where Tim Berners-Lee invented the World Wide Web. In March of 1989, he published “Information Management: A Proposal,” which outlined his vision for what would soon become the World Wide Web.

CERN also had the first website ever to exist. Luckily, they kept the site up and will let you view it in the old-school line mode.

via CERN

It's been 35 years since the release of the World Wide Web (the Internet is said to have been invented six years earlier with the invention of TCP/IP).

Think how much that one invention has had on the world.

Information Gathering

I remember being in law school, going to the library and scanning through microfiche (or actual books) to study or do research.

I remember reading encyclopedias (and photocopying relevant articles).

I remember paying for newsletters that were mailed to me (or paying extra for fax delivery).

Having access to more data or faster delivery was a huge advantage.

Today, you have all the information you could ever ask for at the tip of your fingers … Google and Wikipedia are just the tip of the iceberg.

There is almost too much information now. It is hard to separate the signal from the noise. It seems like anyone can find justification for almost anything. The result is lots of data, but too little knowledge.

Part of what is needed is a way to help people make better decisions about what to trust, what it means, and what to use.

Social Interaction

People record every moment, every intimate detail of their lives online, contrasted by a fear of strangers and letting children roam.

While riding around the neighborhood on your bike to see if your friends could come out to play is by no means outlawed – it does seem passé.

Chat rooms, Facebook, Online multi-player … many people's key friendships are born and kept online.

I remember my son, 13 years old at the time, sending 10,000+ texts a month and thinking it was a phase. I was wrong.

The internet has radically changed the structure of relationships – for better … or often worse.

Privacy ( … or the lack of it)

One of the most significant changes is that we (as individuals) have become productized. We take advantage of all these free resources at the cost of being pixeled and cookied into oblivion. We've chosen convenience over safety.

Remember, if you’re not paying for a product – you are the product.

Little bits of our private information, demographics, and psychographics are sold to advertisers to create smarter ads and new offers; and, realistically, we have very little control over that.

It’s been proven time and time again that giants like Google and Facebook will find ways to sneak your data to advertisers even when it’s “illegal” with a slap on the wrist.

Data protection is a massive issue not only for corporations but for individuals. While many companies are trying to manage your privacy while still monetizing your data, there are just as many companies who couldn’t care less.

The GPDR - while frustrating for many – is a step towards protecting individuals.

For every action, there is a reaction. Likewise, every benefit has a cost. The internet is a fantastic tool – but it can also be a scary weapon.

What will the next 30 years hold for the Internet?

"The Internet will disappear. There will be so many IP addresses, so many devices, sensors, things that you are wearing, things that you are interacting with, that you won't even sense it. It will be part of your presence all the time. Imagine you walk into a room, and the room is dynamic. And with your permission and all of that, you are interacting with the things going on in the room." — Eric Schmidt

It has been ~30 years since the Internet's inception, and there's still radical growth coming.

We’ve gone from bit speeds to megabyte speeds (and if you're lucky, even gigabyte speeds). We’ve gone from crappy-quality video taking hours to download to streaming HD-quality video live.

How do you imagine that the Internet will evolve?

What influence do you think the Internet of Things will have?

It’s hard to foresee how innovation and regulation will change the internet, but it’s clear there will be change.

We live in exciting times!

June 30, 2024
2024 Update: What Happens In An Internet Minute
The Internet is both timeless and timely in an interesting way. While what's popular changes seemingly instantly, and what we're capable of doing on it continues to grow exponentially. Ultimately, the Internet is the digital town square of a global village, where all types and professions gather.

In 2011, I first wrote about what happens in 60 seconds on the Internet.

I've since updated the article a few times.
- 2014
- 2018
Each time I write the article, I'm in awe at the amount of data we create and how much it has grown. For example, looking back to 2011, I was amazed that users created 600+ new videos and 60 new blog posts each minute. Those numbers seem quaint today.

via DOMO

Shortly after I started sharing the articles, Data Never Sleeps started standardizing the data, which is helpful.

Today, the Internet reaches 5.4 billion people. Most of them also use social media.

To add some more perspective,
- In 2008, 1.4 billion people were online; in 2015, we were at 3 billion. Now, that number has almost doubled again.
- In 2008, Facebook only had 80 million users, and Twitter (now X) had 2 million users.
- In 2008, there were 250 million smartphones, and now there are almost 7 billion of them!
It is mind-blowing to consider what happens each minute on the Internet today. For example, the 104,000 hours spent on Zoom represents a significant societal shift … and the over 500 hours of video uploaded to YouTube highlights the incredible amount of content that's being created to share.

In 2023, the world created approximately 120 zettabytes of data … which breaks down to approximately 337,000 petabytes of data a day. Broken down even further, it calculates to more than 15 Terabytes of new data created per person.

The calculations about what happens in an Internet minute will change rapidly again because of AI. Consider the amount of computing power and data it takes to power all of these new GPTs. Now, imagine the amount of new data that AI is creating. Then, try to imagine the challenge we'll have figuring out what's real, what's made up, and what is simply wrong or intentionally misleading.

In addition, as more devices and digital WHOs start creating and sharing data, it's hard to fathom the ramifications and sheer increase in data.

I'm curious about what the next five years have in store for us as we approach the 40th anniversary of the World Wide Web.
June 30, 2024
Cognitive Biases & The Consequences of Labeling

“Words can be twisted into any shape. Promises can be made to lull the heart and seduce the soul. In the final analysis, words mean nothing.
They are labels we give things in an effort to wrap our puny little brains around their underlying natures,
when ninety-nine percent of the time the totality of the reality is an entirely different beast.
The wisest man is the silent one. Examine his actions. Judge him by them.”
― Karen Marie Moning

Continuing with the theme of cognitive biases, the upcoming election has me thinking about the consequences of labeling things, creating boxes, and simplifying ideas into news-ready headlines.

With more news sources than ever and less attention span, you see ideas packaged into attention-grabbing parts. The focus isn't on education or the issues, but on getting the click, making your stay on their page longer, and sending you to a new article utterly unrelated to why you clicked on the page.

Complex issues are simplified – not even into their most basic forms – but instead into their most divisive forms … because there's no money in the middle.

via Quote Investigator

The amplified voices are those on the fringe of the average constituents' beliefs – precisely because those are the ones who are often the most outspoken. We might think that because they're the voices we hear, these fringe messages fairly represent what people like us believe or think … but they rarely do.

Issues that should be bipartisan have been made "us" versus "them," "liberal" versus "conservative," or "right" versus "wrong." The algorithms many of our information sites use create echo chambers that increase radicalization and decrease comprehension.

Identity politics have gotten so strong that you see families breaking apart and friend groups disintegrating … because people can't imagine sharing a room with someone with whom they don't share the same values.

In psychology, heuristics are mental models that help you make decisions easier. They're a starting point to save mental bandwidth, allowing you to spend more brain cycles on the important stuff.

That's a great use of "boxes" and "simplification"… but it shouldn't eliminate deeper and more nuanced thought on important issues.

Most situations are nuanced, and the "correct" answer changes as you change your vantage point.

In an ideal world, we'd consider every angle. I recognize that's not realistic.

Instead, I encourage you to remember to continue to think and learn … even about things you already know. And, if you become familiar with the most common cognitive biases, you can hopefully identify them in your thinking and decision-making.

Confirmation Bias is one of the more common forms of cognitive bias. Here is an infographic that lists 50 common cognitive biases. Click to explore further.

via VisualCapitalist

Important issues deserve more research. New insights happen between the boundaries of what we know and don't. Knowledge comes from truly understanding the border between what you are certain and uncertain about.

I challenge you to look beyond the headlines, slogans, and talking points you like most. Look for dissenting opinions and understand what's driving their dissent. Are they really blind or dumb (or are their value systems just weighted differently)?

Not everything needs to be boxed. Not everything needs to be simple. You should explore things and people outside of your comfort zone and look to see things from their point of view … not your own.

Recently, I've started using a website and news app called Ground News. They claim to be a news platform that makes it easy to compare news sources, read between the lines of media bias, and break free from algorithms.

As discussed above, online news and ad-driven algorithms have made it profitable for news outlets to embrace a position on the bias spectrum to target specific consumers. That bias in the media affects everything from what events receive coverage to how a news outlet frames those events in their reporting.

As media outlets narrow their perspective and range of coverage, I use Ground to help me get a well-rounded view of important issues and become aware of my blind spots.

Applying This Lesson

“I am ashamed to think how easily we capitulate to badges and names, to large societies and dead institutions.”
― Ralph Waldo Emerson, Self-Reliance

I love learning a lesson in one space and applying it to other spaces. It's one of the cool things about AI. An algorithm can learn rules in the construction space that may help in the medicine or trading space. Everything's a lesson if you let it be.

In that vein, the lesson on labeling also applies to yourself and your business. Don't get me wrong – naming things is powerful. It can help make the intangible tangible. However, don't let the label (or your perception of the label) stop you from achieving something greater.

Many things are true because we believe them to be, but when we let go of past beliefs, the impossible becomes possible, and the invisible becomes visible.

Hope that helps.

June 23, 2024
Making News Beautiful Again

My mother watches the news religiously. To her credit, she watches a variety of sources and creates her own takeaways based on them. Regardless, there's a common theme in all the sources she watched – they focus on fear or shock-inducing stories with a negative bias. As you might guess, I hear it when I talk with her.

While I value being informed, I also value things that nourish or make you stronger (as opposed to things that make you weak or less hopeful).

Negativity Sells.

Sure, news sources throw in the occasional feel-good story as a pattern interrupt … but their focus skews negative. History shows that stories about improvement or the things that work simply don't grab eyeballs, attention, or ratings as consistently as negativity-focused stories do.

The reality is that negativity sells. If everything were great all the time, people wouldn't need to buy as many products, they wouldn't need to watch the news, and this cycle wouldn't continue.

It's worth acknowledging and understanding the perils our society is facing, but it's also worth focusing on the ways humanity is expanding and improving.

As a brief respite from the seemingly unending stream of doom and gloom, Information Is Beautiful has a section focused on "Beautiful News". It's a collection of visualizations highlighting positive trends, uplifting statistics, and creative solutions. It's updated daily and can be sorted by topic. I suggest you check it out.

Beautiful News via Information Is Beautiful

If you're looking for more "good news," here's a list of 10 sources focusing on good news.

Let me know if you have a site you'd like to share.

Have a great week!

June 9, 2024
Some Timeless Wisdom From Socrates

Small distinctions separate wise men from fools … Perhaps most important among them is what the wise man deems consequential.

This post discusses Socrates' Triple Filter Test, which involves checking information for truth, goodness, and usefulness. It also explores how this concept applies to decision-making in business and life by focusing on important information and filtering out the rest. The key to making better choices and staying focused is to avoid damaging or irrelevant information.

Socrates' Triple Filter

In ancient Greece, Socrates was reputed to hold knowledge in high esteem. One day an acquaintance met the great philosopher and said, "Do you know what I just heard about your friend?"

"Hold on a minute," Socrates replied. "Before telling me anything, I'd like you to pass a little test. It's called the Triple Filter Test."

"Triple filter?"

"That's right," Socrates continued. "Before you talk to me about my friend, it might be a good idea to take a moment and filter what you're going to say. That's why I call it the triple filter test.

The first filter is Truth.  Have you made absolutely sure that what you are about to tell me is true?"

"No," the man said, "Actually I just heard about it and…"

"All right," said Socrates. "So you don't really know if it's true or not. Now let's try the second filter, the filter of Goodness.  Is what you are about to tell me about my friend something good?"

"No, on the contrary…"

"So," Socrates continued, "You want to tell me something bad about him, but you're not certain it's true. You may still pass the test though, because there's one filter left.  The third filter is Usefulness.  Is what you want to tell me about my friend going to be useful to me?"

"No, not really."

"Well," concluded Socrates, "If what you want to tell me is neither true, nor good, nor even useful … then why tell it to me at all?"

With all the divisiveness in both media and in our everyday conversations with friends, family, and strangers … this is a good filter for what you say, what you post, and even how you evaluate markets, the economy, or a business opportunity.

How Does That Apply to Me or Trading?

The concept of Socrates' Triple Filter applies to markets as well.

When I was a technical trader, rather than looking at fundamental data and scouring the news daily, I focused on developing dynamic and adaptive systems and processes to look at the universe of trading algorithms to identify which were in phase and likely to perform well in the current market environment.

That focus has become more concentrated as we've transitioned to using advanced mathematics and AI to understand markets.

Filter Out What Isn't Good For You.

In contrast, there are too many ways that the media (meaning the techniques, graphics, music, etc.), the people reporting it, and even the news itself appeal to the fear and greed of human nature.

Likewise, I don't watch the news on TV anymore. It seems like story after story is about terrible things. For example, during a recent visit with my mother, I listened to her watch the news. There was a constant stream of "oh no," or "oh my," and "that's terrible". You don't even have to watch the news to know what it says.

These concepts also apply to what you feed your algorithms. Garbage in, garbage out. Just because you can plug in more data doesn't mean that data will add value. Deciding what "not to do" and "what not to listen to" is equally as important as deciding what to do.

Artificial intelligence is exciting, but artificial stupidity is terrifying.

What's The Purpose of News for You?

My purpose changes what I'm looking for and how much attention I pay to different types of information. Am I reading or watching the news for entertainment, to learn something new, or to find something relevant and actionable?

One of my favorite activities is looking for new insights and interesting articles to share with you and my team. If you aren't getting my weekly reading list on Fridays – you're missing out. You can sign up here.

By the way, I recently found a site, Ground News, that makes it easy to compare news sources, read between the lines of media bias, and break free from the blinders the algorithms put on what we see. I'd love to hear about tools or sites you think are worth sharing.

Getting back to Socrates' three filters and business, I often ask myself: is it important, does it affect our edge, or can I use it as a catalyst for getting what we want?

There's a lot of noise out there competing for your attention. Stay focused.

Onwards!

June 9, 2024
Nvidia In Perspective

In June of last year, Nvidia passed a Trillion-Dollar Market Capitalization.

Here’s where it stands a year later.

via visual capitalist

Did you know that Nvidia is now the third most valuable company in the world? It sits behind only Microsoft and Apple (though it’s nearing Apple).

These figures are even more impressive when you consider that at the beginning of 2020, Nvidia was valued at $145 billion.

Nvidia’s growth was built largely on the back of AI hype. Its chips have been a mainstay of AI and data science technologies, benefitting a litany of AI projects, gaming systems, crypto mining, and more. It has successfully moved from a product company to a platform.

Do you think it’s going to continue to grow? I do.

We’ve talked about hype cycles … nevertheless, Nvidia’s offerings seem to be for the type of technology that will continue to be the underpinning of future progress. So, while we’re seeing disillusionment toward AI, it may not affect Nvidia as intensely.

This week, I saw an article in the WSJ titled “The AI Revolution Is Already Losing Steam,” – claiming that the pace of innovation in AI is slowing, its usefulness is limited, and the cost of running it remains exorbitant.

This is ridiculous! We are at the beginning of something growing exponentially. It’s hard for most people to recognize the blind spot consisting of things they can’t conceive of … and what’s coming is hard to conceive, let alone believe is possible!

June 2, 2024
On The Horizon: Artificial Intelligence Agents
In last week's article on Stanford's AI Index, we broadly covered many subjects.

There's one I felt like covering in more depth. It's the concept of AI Agents.

One way to improve AI is to create agentic AI systems capable of autonomous operation in specific environments. However, agentic AI has long challenged computer scientists. The technology is only just now starting to show promise. Current agents can play complex games, like Minecraft, and are much better at tackling real-world tasks like research assistance and retail shopping.

A common discussion point is the future of work. The concept deals with how automation and AI will redefine the workforce, the workday, and even what we consider to be work.

Up until now, AI has been in very narrow applications. Powerful applications, but with limited breadth of scope. Generative AI and LLMs have increased the variety of tasks we can use AI for, but that's only the beginning.

via Aniket Hingane

AI agents represent a massive step toward intelligent, autonomous, and multi-modal systems working alongside skilled humans (and replacing unskilled workers) in a wide variety of scenarios.

Eventually, these agents will be able to understand, learn, and solve problems without human intervention. There are a few critical improvements necessary to make that possible.
- Flexible goal-oriented behavior
- Persistent memory & state tracking
- Knowledge transfer & generalization
- Interaction with real-world environments
As models become more flexible in understanding and accomplishing their goals and begin to apply that knowledge to new real-world domains, models will go from intelligent-seeming tools to powerful partners with the ability to handle multiple tasks like a human would.

While they won't be human (or perhaps even seem human), we are on the verge of a technological shift that is a massive improvement from today's chatbots.

I like to think of these agents as the new assembly line. The assembly line revolutionized the workforce and drove an industrial revolution, and I believe AI agents will do the same.

As technology evolves, improvements in efficiency, effectiveness, and certainty are inevitable. For example, with a proverbial army of agents creating, refining, and releasing content, it is easy to imagine a process that would take multiple humans a week getting done by agents in under an hour (even with human approval processes).

To make it literal, imagine using agents to write this article. One agent can be skilled in writing outlines and crafting headlines. Another could focus on research and verification of research. Then you have an agent to write, an agent to edit and proofread, and a conductor agent who makes sure that the quality is up to snuff, and replicates my voice. If the goal was to make it go viral, there could be a virality agent, an SEO keyword agent, etc.

Separating the activities into multiple agents (instead of trying to craft a vertical integrative agent) reduces the chances of "hallucinations" and self-aggrandization. It can also theoretically wholly remove the human from the process.

via Aniket Hingane

Now, I enjoy the writing process. I'm not trying to remove myself from this process. But, the capability is still there.

As agentification increases, I believe humans will still be a necessary part of the feedback loop process. Soon, we will start to see agent-based companies. Nonetheless, I still believe that humans will be an important part of the workforce (at least during my lifetime).

Another reason humans are important is because they are still important gatekeepers … meaning, humans have to become comfortable with a process to allow it.

Trust and transparency are critical to AI adoption. Even if AI excels at a task, people are unlikely to use it blindly. To truly embrace AI, humans need to trust its capabilities and understand how it arrives at its results. This means AI developers must prioritize building systems that are both effective and understandable. By fostering a sense of ease and trust, users will be more receptive to the benefits AI or automation offers.

Said a different way, just because AI can do something doesn't mean that you will use the tool or let AI do it. It has to be done a "certain" way in order for you to let it get done … and that involves a lot of trust. As a practical reality, humans don't just have to trust the technology; they also have to trust and understand the process. That means the person building the AI or creating the automation must consider what it would take for a human to feel comfortable enough to allow the benefit.

Especially as AI becomes more common (and as an increasingly large amount of content becomes solely created by artificial systems), the human touch will become a differentiator and a way to appear premium.

via Aniket Hingane

In my business, the goal has never been to automate away the high-value, high-touch parts of our work. I want to build authentic relationships with the people I care about — and AI and automation promise to eliminate frustration and bother to free us up to do just that.

The goal in your business should be to identify the parts in between those high-touch periods that aren't your unique ability – and find ways to automate and outsource them.

Remember, the heart of AI is still human (at least until our AI Overlords tell us otherwise).

Onwards!
June 2, 2024
Revisiting Some of My Favorite Podcast Appearances

If you're interested in AI and its impact on business, life, and our world, I encourage you to check out some of my past podcast interviews.

As I work on finishing my book, "Compounding Insights: Turning Thoughts into Things in the Age of AI," I've revisited several old episodes, and some are certainly worth sharing. I've collected a few here for you to listen to. Let me know what you think.

In 2021, I recorded two interviews that I especially enjoyed. The first was done with Dan Sullivan and Steven Krein for Strategic Coach's Free Zone Frontier podcast… and the second was with Brett Kaufman on his Gravity podcast.

Please listen to them. They were pretty different, but both were well done and interesting.

Free Zone Frontier with Dan Sullivan and Steve Krein

Free Zone Frontier is a Strategic Coach program (and podcast) about creating "Free Zones." It refers to the green space where entrepreneurs collaborate and create without competition.

It's a transformative idea for entrepreneurial growth.

This episode focused on topics like building a bigger future, how decision-making frameworks and technology can extend your edge, and what it takes to get to the next level. I realize there is a lot of Strategic Coach jargon in this episode. However, it is still easy to understand, and there was great energy and an elevated conversation about worthy topics.

As an aside, Steve Krein is my cousin, and we joined Strategic Coach entirely separately before realizing we had joined the same group.

The podcast is 47 Minutes. I hope you enjoy it.

Or click here to listen on Spotify, Google Podcasts, or Apple Podcasts

Gravity Podcast with Brett Kaufman

Usually, I talk about business, mental models, and the future of AI and technology, but Brett Kaufman brought something different out of me.

Brett's Gravity Project is about living with intention, community, consciousness, and connection. He focuses on getting people to share their life experiences … with the intent that others can see themselves in your story.

In my talk with Brett, we do talk about the entrepreneurial journey … but we also probe some deep insights by discussing the death of my younger brother, how my life changed almost immediately upon meeting my wife, and why love is the most powerful and base energy in the universe.

This was not a typical conversation for me (a different ratio of head-to-heart), but it was a good one (and I've had many people reach out because of this podcast). It was fun to revisit my childhood, from playing with a cash register at my grandfather's pharmacy to selling fireflies or sand-painting terrariums; it's funny how those small moments influenced my love for entrepreneurship.

The episode is 65 minutes. I hope you enjoy it.

Click here to listen on Spotify, Apple Podcasts, or Listen Notes.

Last year, I recorded two other podcasts that I'm excited to share … It's interesting to see the change in topic and focus – but how much is still the same (timeless).

Clarity Generates Confidence With Gary Mottershead

I talked with Gary about intentionality, learning from the past, and how AI adoption is more about human nature than technology … and more.

Click here to listen on Spotify or Gary's Website.

Creative On Purpose With Scott Perry

On the surface, this episode may seem like just another conversation about AI, but I value the diverse insights, points of emphasis, and perspectives that different hosts illuminate.

In talking with Scott, we dove deeper into emotional alchemy, self-identity, and how to move toward what you want in life – instead of away from what you don't want.

Click here to listen at Scott's Substack.

I'm currently planning a podcast series called "Frameworks on Frameworks," where we'll explore great ideas, how they work, and how you can use them.

Let me know your thoughts and any topics you want us to cover.

May 26, 2024