As we talk about the proliferation of AI, it's probably helpful to see where it's predicted to have the most impact.
via visualcapitalist
These results come from a World Economic Forum report.
In context, large impact refers to full automation or significant alteration. Small impact refers to less disruptive changes.
IT and finance have the highest share of tasks expected to be "largely" impacted by AI … which is unsurprising.
We've also already seen the impact of LLM and generative AI on customer service and customer care. As these tools improve, more cases will be able to be fully handled by AI.
This chart isn't meant to make you feel afraid that your industry will be automated—it's meant to help you understand what tasks you should consider automating.
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